We strive to offer competitive pricing and may provide discounts when paying via bank wire to avoid credit card processing fees. Contact us for the best possible price on your next luxury watch.

We do accept offers on select models. Look for the “Ask a Question” feature on applicable watches and feel free to reach out to us directly.

We offer free shipping via FedEx Ground or FedEx 2-Day for all orders. Expedited shipping options are available for Priority Overnight delivery.

Yes, we offer international shipping. Please contact us for details on shipping rates and options.

Our policy includes a 7-day return window* and a 1-year service warranty for your peace of mind. Please note that special orders and items labeled as "Price On Request" may be subject to different return terms. For complete details, visit our Return Policy page.

To initiate a return, contact us via email, phone, or text, or visit our contact page. Please refer to our return policy for full instructions.

Yes, we guarantee that every watch we sell is 100% authentic. At Great Lakes Watch Company, authenticity is paramount, and we back every timepiece with our full guarantee. If a watch is found not to be authentic, we will issue a full refund.

Every watch we sell is guaranteed to be authentic. We carefully inspect each piece through a rigorous authentication process conducted by our expert watchmakers.

Yes, every watch we sell has its original serial number. We do not accept or sell watches without serial numbers, as this ensures the authenticity and traceability of each piece.

Yes, all pre-owned watches are thoroughly inspected and serviced by certified watchmakers or brand-specific service centers to ensure their excellent condition.

Unless otherwise specified, all watches that come with a bracelet will include the original links.

Most of our watches come with their original box and papers, unless otherwise noted in the description. We always display images and detailed information about what’s included. If you have any questions, don’t hesitate to contact us.

We accept wire transfers (bank transfer), all major US credit cards, PayPal, PayPal Credit, Venmo, and Affirm for payment plans.

We use the latest, most secure payment technology, including a 256-bit SSL encryption to protect your personal information. Your privacy is our priority – we never sell or distribute your information.

You can reach us by email, phone, or text. We’re available to assist you with any questions.

Order confirmation can take 12-48 hours as we verify payment details. We’ll reach out to you as soon as your order is processed.

If an issue arises during payment verification, your order may be canceled. Our team will contact you to resolve the issue or request an alternate payment method.

While we try to feature the exact watch, due to our large and ever-changing inventory, the photos may not always reflect the actual piece. Feel free to reach out for images of the specific watch or to schedule a virtual viewing via FaceTime.

As an independent retailer, we’re not bound by the restrictions placed on authorized dealers. This allows us to offer competitive pricing and pass those savings on to you.

An authorized dealer is a retailer with a direct partnership with a brand, which often means higher prices and restrictions on sales. At Great Lakes Watch Company, we’re not restricted by these agreements, so we can offer better prices and greater flexibility.

We source our watches from trusted wholesalers, authorized dealers, trade shows, and private sellers. Each watch is carefully curated and inspected for quality and authenticity.